Clever Cookies Photography Ltd
We aim to provide a smooth, positive experience for all parents, carers, and schools. If something goes wrong, we want to resolve it quickly and fairly.
1. How to Make a Complaint
Email us at admin@clevercookies.co.uk with:
Your name
Gallery or order reference
Details of the issue
We will acknowledge your complaint within 2 working days.
2. How We Handle Complaints
We will:
Review the issue
Request any additional information needed
Provide a clear response
Offer a resolution where appropriate (replacement file, re-edit, refund for damaged physical goods)
3. Escalation
If you are unhappy with the outcome, you may request escalation to the business owner for further review.